Our FAQs

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. As of recently, we have added Apple Pay capabilities meaning you can just buy immediately which is cool!

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Do we sell in person?

Yes, you can often find us in many places, especially in Tesla meetups since a lot of our products are Tesla-based and a director for our passion. 

Do we accept cash and credit?

When we sell in-person we will accept any form of payment. Tax will still have to be paid and we will work that out when the situation arises.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@mbd3d.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. You can also chase up the order by checking in the "track my order" portion in the navigation menu which will give you better instructions. 

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via contact@mbd3d.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it. You will also be able to cancel with the email which is sent to you which will prompt you with further actions which include canceling your order. 

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. Please check how to cancel your order so you can place another order. 

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 2 to 3 business days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. 

What countries do you ship to?

We ship to most regions worldwide. Please send an email at contact@mbd3d.com before ordering to make sure we can deliver to your geographical location.

How much is shipping?

We have recently made a change and make sure that all of our products are shipped completely free if in the United States. However, do not worry as we ship around worldwide for as cheap at $9.99 for your entire order, and shipping is around 14 business days which is pretty quick.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused, and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges due to the current COVID-19 restrictions. We are very confident you will love your products we will work as hard as possible to correct anything that you as the customer might need. 

How do I return an item?

Please contact our customer service team via contact@mbd3d.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hhelp@yourstorename.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

What makes us different?

What do we do?

We have designed multiple everyday products which many would use daily in their everyday lives. We also have big plans to create mass-market printing and work 1-on-1 with our customers to plan on creating a medium-sized facility to facilitate the range of our customer orientated and easy to use products, while working on our ultimate goal of creating a facility to help dramatically reduce low quantity prototyping and even final stage production. 

How can we reduce costs?

There are many ways we have made an effort to reduce costs. We have tried to reduce as many externalities as possible and trying to push many of the savings over to the customer. 

This doesn't reduce the quality of our prints. We are still working on a fine balance between the speed along with the laity in order to meet demand. We will speed up the prints as demand increases to meet the inflection point of adding a new printer to our facility. 

What is our ultimate goal?

As we have been set out on our gaol back in July 2019, we have made huge progress to fund our dreams through the production of cool and easy to use products which we aim to have people use all of the time. 

We have assembled a small team to help 1. design 2. manufacture 3. test and 4. final stage packing and shipping. All of this has taken quite a bit of time, but we will be continuing to get as much of our first stages done in order to expand. 

Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20, $50, or $100.

What happens if the order is broken?

Well, we have this sorted out too! We will ask for a photograph to see what exactly happened and follow up with the carrier, but in the meantime, we will send you a brand new product free of cost. 

What happens if my item is broken will in use?

This is a great question! We will ask for some images to see exactly how the product was broken and our experts will decide if the product was broken under normal load or if the item was broken intentionally. In general, we will send a brand new product, but also change our manufacturing process to prevent these issues from coming up again.